Frequently Asked Questions
Frequently Asked Questions
What services do you offer?
We provide routine cleaning, deep cleaning, move-in/move-out cleaning, and vacation rental cleaning, along with customizable add-ons.
Can I customize my cleaning package?
How do I book a service?
Click “Book Now” or “Request a Quote” to get started with your preferred cleaning service.
How often should I get a routine cleaning service for my home?
We recommend a routine cleaning service every 2 weeks to keep your home fresh. The frequency depends on factors like how many people live in the home, whether you have pets, and your personal standards of cleanliness.
What does your routine cleaning service include?
Our routine cleaning includes dusting all accessible surfaces, vacuuming floors, cleaning bathrooms sink/counters/showers/tubs, cleaning the kitchen sink/counters/appliances exterior, and tidying up rooms. Floors are mopped/swept as needed.
How long will a routine cleaning service take?
Most routine cleanings take 2-3 hours depending on the size of home. We assign cleaners based on number of bedrooms/bathrooms to ensure adequate time. Please let us know if you have a time constraint when booking.
Can I customize or add services to my routine cleaning?
Yes, just let us know when booking if you would like any custom add-on services like inside fridge/oven cleaning, windows, baseboards, ceiling fans or any other specific request. Extra services may incur additional fees.
Do you bring your own cleaning supplies and equipment?
Yes we come fully equipped with all commercial grade green cleaning products, microfiber cloths, vacuums, and any other tools/supplies needed to thoroughly clean your home. Let us know if you have any specialty floor type that requires certain products.
What does your deep cleaning service include?
Our deep cleaning is a comprehensive top-to-bottom cleaning focusing on areas that routine cleaning may miss. This includes baseboards, windows, window sills, ceiling fans, cabinets, oven, fridge, blinds, and intensive scrubbing of bathrooms/kitchen.
How often should I get a deep clean?
We recommend a deep clean every 6 months. The frequency depends on number of occupants, pets, lifestyle and your standards. Getting it biannually ensures a thorough refresh maintaining cleanliness between routine cleans.
How long does a deep clean take?
Deep cleans take longer – often 5-8 hours depending on square footage. We assign a team and schedule adequate time to thoroughly clean the entire home.
Should I be home during the deep clean?
You don’t need to be home, but we require access to all areas needing cleaning. Let us know about any locked rooms/cabinets. Being home allows you to point out any problem areas.
Do you provide decluttering or organization as part of deep cleaning?
Our service focuses on intensive cleaning. However, we suggest a light declutter of surfaces/floors prior for effective results. Separate clutter removal or organization services can be discussed for an added fee.
What does your move in/out cleaning service include?
This extensive cleaning includes dusting all surfaces, scrubbing floors, walls, baseboards, vents, windows and blinds, appliances, bathroom/kitchen disinfection, cleaning patios/balconies, storage/garages, and thorough carpet cleaning.
Do you clean empty or furnished homes for move in/out?
We provide cleaning for both empty and furnished spaces for move in or move outs. Price may differ slightly based on what needs cleaning. Let us know at the time of booking.
How soon can you send a cleaning team for last minute move outs?
We understand schedules can fluctuate during moves. We try to accommodate last minute cleanings if teams are available, typically within 3-5 days with some urgency fees.
Can specific cleaning instructions be provided for move in/out cleans?
Yes, share any homeowner or landlord cleaning requirements. Pre-move out checklists outlining association or landlord expectations can be covered by request.
How do you handle cleaning between multiple guest stays?
We send crews between each guest stay for cleaning, linen refresh, supply restock to get vacation rentals fast-turn cleaning for the next reservation.
What type of cleaning do you do - light cleaning or deep cleaning?
Light cleans are done between guest stays, with deep cleans after longer rentals or periodically. This comprehensive cleaning ensures fresh starts.
Can you provide 24 hour emergency cleaning services?
Yes, as an Airbnb host cleaning partner we understand the need for urgent cleans between reservations or any guest incidents. We aim to respond quickly.